Shipping Protection & Tipping Policy

We are committed to making your shopping experience as simple, transparent, and flexible as possible. During checkout, customers may choose to add certain optional services to their order.

1. Optional Add-On Services

Both Shipping Protection and Tipping are completely optional. They are not mandatory charges and will only be included in your order if you actively choose to add them during checkout.

  • Shipping Protection: Optional coverage designed to provide additional protection if your package is lost, damaged, or stolen while in transit.
  • Tipping: An optional contribution that allows customers to show appreciation for our fulfillment and customer support teams.

2. Shipping Protection Coverage

Customers who select Shipping Protection may receive coverage for certain shipping-related issues that occur while an order is in transit.

For complete information regarding eligible situations, limitations, and exclusions, please review our Shipping Protection details here:

https://velnok.com/products/shipping-protection

3. Refunds for Optional Services

If you selected Shipping Protection or added a Tip and later decide that you no longer want the service, you may request a full refund of the applicable amount.

We are happy to refund these optional charges, including when the order has already been shipped. If the service was selected by mistake during checkout or you simply changed your mind, you may contact us to request reimbursement of the voluntary fee.

4. Contacting Customer Support

To request a refund for Shipping Protection or Tipping, or if you have any questions regarding these optional services, please contact our customer support team using the information available on our Contact Us page:

Our team will do its best to respond promptly and help resolve your request as smoothly as possible.